A Valuable Partnership
Experienced professional services, training and support are integral to the partnerships we build with clients.
Our experience in completing hundreds of software implementations eases the stress businesses feel during a major software integration project.
Our leadership and streamlined processes guide your team to successfully implement an efficient, cost-effective and time-saving solution to manage corporate information. Plus, as experts in the industries we serve, we show clients the many ways these cutting-edge software tools allow customization to meet their particular data tracking and reporting needs.
Project Management That Makes a Difference
The assignment of a dedicated project manager is the first step in client support. This is the key resource and point of contact throughout project implementation. Online project tracking tools manage communication, task assignments and milestones to be completed, providing a fast and easy way for anyone on your team to get status reports at any time.
What we do that other software companies do not is help clients step back and answer questions about the way they manage their business. Deciding to automate processes, collect new data, and use and analyze information is only part of the equation. Our approach takes advantage of our experience in the industries we serve to analyze and recommend operational and procedural improvements that help companies become more profitable and more efficient.
Whether a senior service organization delivering meals or homecare services to the aging, Accessible Solutions professionals help companies maximize business operations and provide employees with tools to do their job well.
Software in the Cloud
We take the stress out of software management by removing costly and tedious projects such as software updates, server maintenance, data security and daily backups. Our cloud-based software applications are fully managed by us and when updates and maintenance are needed, we take care of it. Your software is never out of date and never requires purchasing upgrades.
Our software-hosted services includes:
- No local software installation required – only an Internet connection
- No costly hardware to purchase or maintain
- Database maintenance and version update management is completed by our professional and experienced staff
- Daily on-site and off-site data backups ensure data security
- Load balanced servers for strong performance
- Secure data that is compliant with strict HIPAA rules (regardless of necessity).
- Easy, quick access to the online environment for all staff needs
With a ServTracker license agreement clients receive unlimited free phone and remote technical support from the date of installation.
We also provide clients with access to a 24×7 Tech Support Community where clients can gain access to a number of useful tools that administrators or general users can use to find answers to common questions, download documents and software updates, interact with other users and submit support tickets.
Our goal is to make sure the software is performing error-free and that clients are successful during implementation and beyond.
Choosing Accessible Solutions for web-based service management software is much more than finding a new way to manage data about your clients, services and products. As a software development leader for more than two decades, we provide clients with a high-level strategic technology partnership that is an extension of an organization’s IT staff.
- intuitive, clean interfaces so it’s easy to use
- modular components so you use what you need
- increases efficiency, accuracy and productivity
- reflects functionality based on input by the customers who use it
- manages a complicated mix of client records in the same database, each needing their own set of requirements
Customer Support is Our Top Priority
We’re dedicated to top-notch customer support and we’re told time and again that our support is unmatched in the industry. We take pride in that. Check out our products and services to see how we can help your organization.